Comfort Hotel

The Comfort Hotel, St. John’s are seeking a dynamic and well-organized Guest Services Manager to oversee the daily operations of their hotel.

WHO WE ARE:

When you stay at one of our award-winning hotels, the family environment really permeates throughout each property. Many of our staff have been with us a long, long time and we think it really sets us apart from other hotels.

We have a group of industrious people here that have the ‘disease to please’ and their values are closely aligned with ours, as far as family goes. Values like putting people and our customers and communities very much in the forefront. We just love the people in this business.

We love our staff and the heartwarming stories they share from serving guests like you. As Newfoundlanders, we are really connected to people, and it is important to us to make those connections. That is really our passion for this business.

THE ROLE:

As a Guest Services Manager, you will manage all entrance activities and ensure the functionality of the hotel amenities. To be successful as a guest service manager, you will maintain a high standard of guest satisfaction.

Responsibilities:

  • Ensure a smooth check-in and check-out process.
  • Respond to guests’ requests and complaints in a professional and courteous manner to guarantee customer satisfaction.
  • Train new staff and organize staffing schedules efficiently.
  • Understand our guests’ expectations and anticipate challenges to prevent complaints.
  • Liaison between guests and hotel management.
  • Attend meetings with management to discuss challenges and strategies for improvement.
  • Handle cash or credit card payments.
  • Understand safety and emergency procedures.
  • Other duties as required.

Requirements and Expectations:

  • Proven work experience as a Guest Relations Manager, Hotel Manager, or similar role.
  • Bachelors in hospitality management, Tourism, Business Administration, or equivalent.
  • Understanding of hotel management best practices.
  • Customer service drive with exceptional communication and effective listening skills.
  • Outstanding problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance

Sam Carberry | HR Consultant | sam@jumpcareers.ca

Jump Recruitment Specialists | www.jumpcareers.ca

We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. We thank all applicants for their interest, however; only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.

To apply for this job please visit jumpcareers.ca.